Billing & Refunds

This page covers how Puzzle Run Plus billing works. The short version: it's a monthly subscription, you can cancel anytime, and if something goes wrong with a charge we'll make it right.

1. The subscription

Puzzle Run Plus is billed monthly and unlocks the full puzzle archive, unlimited practice puzzles, streak freezes, and early access to new games. The price shown at checkout is the price you pay; taxes may be added depending on your location.

2. Who charges you

Payments are processed by Lemon Squeezy, our merchant of record — they appear on your card statement and handle cards, taxes, and receipts. We never see your payment details.

3. Renewal & cancellation

The subscription renews automatically each month until you cancel. Cancel anytime from the Manage subscription link on the home page (visible while you're subscribed). After cancelling you keep Plus access until the end of the period you've already paid for — no partial-month clawbacks, no hard feelings.

4. Refunds

• Accidental or duplicate charges: contact us and we'll refund them.
• Something broke: if a billing error or a fault on our side kept you from using Plus, we'll refund or credit the affected period.
• Changed your mind: tell us within 14 days of a charge and we'll refund that charge. Beyond that, cancel and your subscription simply won't renew.

Refunds are issued through Lemon Squeezy back to your original payment method and usually arrive within 5–10 business days.

5. Price changes

If the Plus price ever changes, we'll give existing subscribers advance notice before the new price applies to a renewal, so you can cancel first if you'd rather.

6. Contact

Billing questions? Email us at puzzlerungames@gmail.com — include the email on your Lemon Squeezy receipt so we can find the order.